Purchasing a PEDRINI system or machine means getting several exclusive services meeting the most specific requirements.
The customer's order activates a process following the product life, from the opening of the order to the customization, assembling, shipping and installation phases up to the after-sale service.
- PEDRINI, in a preliminary step, can supply the customer with surveys on the potential bodies in the area the customer is interested in.
- The Research Department is connected with outer centres specialized in mineralogical and petrographic analyses of the materials to be processed, to supply the workability parameters.
- The Development Department first evaluates the customer's requirements, then prepares a customized system proposal considering the space/operator factors. If required, the lay-out with setting can be supplied.
- Each project is carried out through the most updated techniques and technologies.
- The Sales Department, after having identified the customer's needs, analyses the project feasibility, defines a complete economic offer and checks the production costs of the suggested system.
- PEDRINI, simultaneously to the delivery of its systems, offers the customer the availability of staff specialized in training on machine programming, correct use and maintenance.
The After-Sales Department
Effective and timely customer support
At Pedrini, the After-Sales service is considered a realpartnership with the customer. All the machines equipped with internet connection can be linked to the After-Sales Department ensuring immediate remote assistance to the customer.
The After-Sales Department is made up of skilled, efficient and easily reachable people: a group of specialized technicians who make their know-how and experience available, so that PEDRINI machinery can be used at their best, to solve any operation problem and to train the customer’s staff.
After-Sales service means customer care, with the maximum attention and availability.
The spare parts
Original spare parts whenever and wherever you want
PEDRINI after-sales service ensures the timely follow up to any request for spare parts coming from all over the world. In such regard, personnel with specific training is available to supply all necessary technical support to the customers.